RESIDENTIAL CUSTOMER POLICIES
New customers are to pay 3 months in advance at the time of signing up for service or within the first 2 weeks of service. All residential customers are billed quarterly for 3 months at a time and in advance. Bills are due the first week of your billing quarter. Your billing cycle will depend on the month that you start service.
Payments may be mailed to Stevens Disposal, PO Box 500, Temperance, MI 48182. Payments may be dropped off at our office, 16929 Ida West Rd, Petersburg, MI 49270.
We accept checks, cash, Master card, Visa and American Express, and Discover. You may make your payment over the phone using any of the credit cards listed above or you may do a check by phone. We also offer automatic pay with a credit card or check by phone.
NON-PAYMENT OF SERVICES:
Any account that falls delinquent may have services suspended. At least one reminder call will be made prior to suspending a customer’s service. All checks returned to us by the bank for NON SUFFICEINT FUNDS will be charged a $35.00 fee and be automatically suspended.
WHAT IS RESIDENTIAL HOUSEHOLD TRASH?
Your monthly rate is for the pick up of household trash that is bagged or canned. Our prices are per household/family. Household trash does not include any large items: such as furniture, appliances, tires, yard waste, remodeling and construction waste. You must stay with in your can limit or have your service moved up to the can limit that suits you. We offer a 3 can limit, 6 can limit, 10 can limit or a Toter (90 gallon garbage can on wheels provided by Stevens Disposal). Cans or bags must weight less than 50lbs.
Please call our office for the cost on extras and to schedule a pick up. You must call before your pick up day to have these items hauled. All extras must be paid for in advance or to the driver at time of pick up.
Please have your trash out the night before your pick up day as we start very early. In case of a holiday, still put your trash out on your regular pick up day to assure you do not miss us. We run a day behind on holidays! Our drivers log their times and note any stop that is not out. If you fail to put your trash out on time, you will need to wait until your next pick up or pay extra to have it picked up.
DAMAGE TO CUSTOMERS EQUIPMENT:
It is the policy of Stevens Disposal to treat our customer’s equipment with care and always handle the equipment in a professional manner. Occasionally under certain conditions a can will be broken, a handle or wheel broken off or weather conditions will contribute to excessive wear and tear of a customer’s equipment. Stevens Disposal will rely on statements from our drivers/ helpers and customers to evaluate our liability.
CANCELLATION OF SERVICE:
Canceling service partially through your quarter will void any refund of prepaid funds. We will honor services through your paid date of services and then cancel your account at your request. Exceptions are allowed if you are moving out of our service area.